Project Management in a Digital Age
Technology is supposed to make our lives easier, however, sometimes it can be difficult to keep up with all the latest advances. Digital technology has the abilities to enhance customer experience, improve organizational performance, as well as provide new enhanced opportunities. One of the main goals of project managers is to make life easier for our clients, so it is vital for PMs to stay up to date with the technology trends.
A recent article from EuropeanCEO reported that “a recent survey by Forbes Insights and Hitachi confirmed that digital transformation is the top strategic priority for half of all top management.” This shows a growing awareness that customer experience is critical to an organization achieving its ongoing strategy.
Organizations undergoing digital transformations know this process presents several unique challenges. Adding to the difficulty of digital transformation is that large, global organisations, such as banks and other financial services companies, often have legacy technology and ingrained ways of doing business.